FAQs

We offer 1,000+ automotive tools per toolbox, and over 150 automotive specialty tools at BayMasters. Learn more here: Standard tools (https://7bb8e297-dd24-41f6-8518-a96d5d4e0956.filesusr.com/ugd/a28b97_9000cee27dbb4991b8c6e55f09b57c1f.pdf) Specialty tools (https://www.baymastershub.com/specialty-tools)

Yes! Each bay includes a 2-post, ALI-certified lift with 10K Ibs lifting capacity, and a toolbox with over 1,000 tools. These, plus our diverse selection of 150+ specialty tools, are all available for you to use at no additional cost.

Our bays can be rented for a maximum of 8 hours and 11 hours per day, depending on day of the week.

Each hour is priced starting at $55. Our 30-minute "Express" service, conveniently priced at $30, is perfect for quicker tasks such as oil changes and tire rotation! Take advantage of our discounted rates when you book extended sessions. L(https://www.baymastershub.com/bay-service-rental)earn more here.(https://www.baymastershub.com/bay-service-rental)

We allow vehicles to be left overnight only in special circumstances. Please note overnight storage charges may apply in some instances. Contact us to learn more!

In most cases, yes! We will try our best to relocate fellow DIYers booked for your bay into other available bays, allowing you to remain in the bay to complete your project. In the event we cannot accommodate extending your bay time, we will explore other options to accommodate all parties involved.

No, we don't provide repairs. However our staff will provide guidance and assistance with car lift and tools usage, and also share any car DIY repair tips to help our customers achieve their project goals.

Great question! No you don't. We'll adjust your bay rental time to match your actual bay occupancy time, to the nearest 15 mins. For example, if you booked bay time from 1pm - 3pm but then were done by 2:35pm, then you would be billed for 1 hr 30 mins. If you were done by 2:48pm, then you would be billed for 1 hr 45 mins. If done by 2:20pm, you would be billed for 1 hr 15 mins.

Booking overage charges are incurred at 15-minute increments, as follows: 0 - 14 mins over => no additional booking charges incurred 15 - 29 mins over => 15 mins additional booking charges incurred 30 - 44 mins over => 30 mins additional booking charges incurred 45 - 59 mins over => 45 mins additional booking charged incurred 60 mins over => 1 hr additional booking charged incurred

Yes, we welcome walk-ins between 10am - 6pm on our days of operation. Please note that the business currently closes at 6pm on Thursdays and Fridays.

Our business hours are as follows: Mon - Tues: 10am - 9pm* Wed: Closed Thu - Fri: 10am - 6pm Sat - Sun: 10am - 9pm* *the business closes at 6pm if there are no booked appointments or walk-ins at or after 6pm.

Children under 18 must be accompanied by a parent or legal guardian, and their safety is the responsibility of the parent or legal guardian. Please note BayMasters Self-Service Garage will not be held liable for any injuries sustained by a child brought onto the shop floor area by a parent or legal guardian.

For the safety of the pets and of our customers, pets (unless verified as a service animal) are not allowed on the shop floor. They may remain in the vehicle at the owner's discretion.

Yes! Our extremely well-lit bays provide daylight levels of brightness at night, allowing for unobstructed visibility during late night wrenching!

U bet it is! We have temperature control during the cold winter periods, keeping the bay area warm for a comfortable DIY experience.

Yes, some of our specialty tools may be rented. There will be a refundable $200 tool-rental deposit applied at time of rental. This deposit will be refunded to your original form of payment upon return of the undamaged tool(s). Tool rental rates start at $10 for the first 30 mins, and then $15/hr hour after that. All tool rental services are available in-store only, and are not available online. Please see a BayMasters associate for help with tool rentals.

Yes, BayMasters will provide catch cans for collection and disposal of your oil-based fluids (e.g. engine oil, brake fluid, diff fluid, trans fluid). BayMasters does not collect or dispose of any coolant-based or petroleum-based fluids. Please bring your own collection/disposal cans for such fluids. An example of such a collection can is provided below for your reference. Drain container (https://www.oreillyauto.com/detail/c/flotool/hopkins-flotool-drain-container/hop5/42003?q=coolant+drain+pan)

Great question! In the event you're not done by the time our shop closes for the day, we recommend that you close out the project and return on the next business day to continue. In the event your vehicle cannot be driven out of the bay, you will have the option to: 1) have your vehicle moved out of the bay by use of car dollies, and positioned outside the building until you're ready to return and work on it on our next business day. Please note vehicles cannot be left outside our premises indefinitely, and will be subject to towing. 2) leave your vehicle in the bay, at which time your bay rental clock will be stopped and you will close out payment for that day. You will not be charged an overnight storage fee since you were here until the close of business. A new appointment will be created for you starting at 10am the next business day, and your bay rental clock will resume at 10am on this day whether or not you're back here to work on the vehicle, and continue until you're done with the project. A BayMasters associate will be ready to assist and guide you through your options!

The clock starts at the beginning of your bay reservation time, which will coincide with the time that you are guided into your reserved bay by a BayMasters associate! We ask that you arrive 5 mins prior to your scheduled appointment time to complete all necessary bay pre-entry procedures, and to allow BayMasters associates time to get you setup in your bay. In the event you arrive extra early or late for your appointment, we will do our best to accommodate you by adjusting your bay reservation and bay entry time to align with your revised schedule, however this accommodation is not guaranteed. As a courtesy, the BayMasters staff will help with getting your vehicle set up on the car lift. Please note that the time required for this courtesy activity is inclusive in your scheduled bay time.